If you have experienced unexpected fees and false promises from a service provider, it may be to complain. Complaining not only helps customers to get the best value for their money, but it can help companies improve their service, products, and procedures.
Here are 5 tips on how you can resolve an issue with a service provider
Is your complaint valid –. Consider rereading the contract or service agreement to clarify if the service provider has not met the terms of the contract. Remember the sooner the complaint is lodged the stronger the chance of a resolution.
Know what you want – Have a clear idea of what you are expecting from the company before complaining. This can help the company understand and respond to the complaint faster.
Speak to the right person – Visit the company’s website and look for contact information for senior-level staff as they would be more concerned about the image of the company than a customer service representative.
Online complaint platforms – Online complaint platforms such as Revdex.com, Yelp, BBB, Complaints Board, and TripAdvisor have offered customers a platform to directly complain about a company while receiving quick results.
Be professional and polite – Always maintain a calm demeanour when writing, posting, or speaking to a company’s representatives. Not only will companies be more willing to assist a polite customer, but they would also consider their grievance over an ill-mannered customer. Once a complaint is lodged provide the company 3-5 working days to get back to you with a resolution.
Revdex is an online business directory. Revdex’s aim is to improve the connection between consumers and businesses. They provide the customers with an opportunity to browse and post negative complaints and reviews about businesses and they make it easier for their voice to be heard by the companies.
For example, you can file complaint about mortgage loans, or you can file complaint about internet service.